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Accessibility

Accessibility Statement

Spifex's accessibility commitment, conformance target, feedback process and enforcement information under the European Accessibility Act.

Last updated:

Spifex wants its website and services to be usable by people with different abilities, devices and assistive technologies. This statement explains our current approach, known limitations and how to give feedback.

This is a good-faith statement. It is not a certification of full conformance.

Legal context

The European Accessibility Act (Directive (EU) 2019/882) applies in EU Member States from 28 June 2025 to certain consumer-facing products and services, including e-commerce services. Where the Act applies, accessibility requirements are implemented through national law.

Spifex aims to align its customer-facing website and service experience with the accessibility requirements that apply to its offering.

Conformance target

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA for the website and web application.

WCAG is an international technical standard. It does not replace the legal requirements of each Member State, but it provides a practical benchmark for our design and engineering work.

Measures we take

  • Semantic HTML and landmark structure where possible.
  • Keyboard access to interactive controls.
  • Visible focus states for navigation and forms.
  • Text alternatives for meaningful images and icons.
  • Color choices intended to meet contrast requirements.
  • Responsive layouts that support zoom and smaller screens.
  • Reduced-motion support for animations.
  • Form labels, error messages and instructions.
  • Testing with keyboard navigation, zoom and screen readers during development.

Known limitations

Accessibility is ongoing. Areas that may still present barriers include:

  • third-party embedded content or tools;
  • complex financial tables and dense data views;
  • PDFs or documents created outside the website;
  • older content that has not yet been reviewed; and
  • features that depend on a specific assistive technology or browser combination.

We prioritize issues based on impact and user feedback.

Feedback and assistance

If you encounter an accessibility barrier, need information in an alternative format, or need help completing a task, contact us:

Please include the page or feature, what you were trying to do, the assistive technology or browser you used, and the best way to reach you. We aim to acknowledge accessibility requests promptly and will work with you on a reasonable solution.

Enforcement

If you are in the EU/EEA and are not satisfied with our response, you may contact the competent accessibility authority or enforcement body in your country. The European Commission maintains information about national accessibility requirements and authorities.

Review

We review this statement as the product changes and at least annually. The “Last updated” date shows the current version.