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Consumer information

Refunds, Cancellation and EU Withdrawal Rights

How to cancel a Spifex subscription, request a refund, and exercise the EU/EEA 14-day right of withdrawal for consumer purchases.

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This page explains cancellation, refunds and withdrawal rights for Spifex plans. It applies together with the Terms of Service and the Legal Notice.

Cancelling a subscription

You can cancel a paid subscription from the workspace billing settings or by contacting legal@spifex.com.

Unless your order states otherwise:

  • cancellation stops future renewal charges;
  • access continues until the end of the current paid period;
  • limits revert to the applicable free plan at the end of the period; and
  • deleting a workspace does not automatically cancel a paid subscription.

We recommend exporting any data you need before the end of the cancellation period.

Refunds for business customers

Business subscriptions are generally billed for the selected period and are non-refundable, except where required by law or expressly stated in an order.

If you believe you were charged incorrectly, contact us within 30 days of the charge with the invoice or workspace details so we can investigate.

EU/EEA consumers: 14-day right of withdrawal

If you are a consumer in the EU/EEA, you generally have the right to withdraw from a distance contract within 14 days without giving a reason under Directive 2011/83/EU, as implemented in national law.

The withdrawal period starts on the day the contract is concluded, unless a later start applies under consumer law.

Digital services exception

Where you expressly request immediate access to a digital service and acknowledge that you will lose the right of withdrawal once the service has been fully performed, the right of withdrawal may end when performance begins or is completed, as permitted by EU consumer law.

The checkout may ask you to confirm immediate access and acknowledge this consequence. If it does not, your statutory rights remain unaffected.

How to withdraw

To exercise the right of withdrawal, send a clear statement before the period expires to:

Include your name, account email, the plan purchased, the order or invoice reference, and the date. You may use the model form below, but it is not mandatory.

We will acknowledge receipt without undue delay and reimburse eligible payments using the same payment method used for the original transaction, unless you agree otherwise. Reimbursement will be made without undue delay and no later than 14 days after we receive your withdrawal notice, subject to applicable law.

Model withdrawal form

To: Spifex, [legal@spifex.com]

I/We hereby give notice that I/We withdraw from my/our contract for the following service:

  • Service/plan:
  • Order or invoice reference:
  • Ordered on:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature (only if sent on paper):
  • Date:

I/We confirm that the request is made within the applicable withdrawal period.

Statutory rights

Nothing in this policy limits mandatory consumer rights under the laws of your country of residence, including rights relating to defective digital content or services.

Chargebacks and disputes

Please contact us before initiating a chargeback so we can resolve the issue. If a chargeback is opened, we may provide the relevant order, usage and communication records to the payment provider.

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